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Domain Manager Frequently Asked Questions

What does it mean to "manage" my domain?
How do I change the contact information for my domain?

Can I manage a domain I already own?
What information can I change in my contact info?
What is a DNS?
Why would I need to change my DNS information?
How do I change the DNS information for my Domain Name?
What if I don't have name servers and need to add or make changes to A-records, CNAMES, etc?
How long does it take for DNS changes to take effect?
Can I have my domain URL-forwarded or redirected?
What is a card security code - CVV2 Number?
Who do I contact for additional assistance?

 

What does it mean to "manage" my domain?
If you've ever dealt with the management of your domain, you know that with other registrars, it can be a difficult and lengthy process. The smallest change, from changing your email address in your contact information, or altering the nameservers of your host, can require multiple, confusing emails. Now, however, Domainsnext.com gives you the ability to make all of those changes online! You can change your contact information or nameservers in just a few seconds, using our secure system. Access your domain from any web browser 24 hours a day, 7 days a week, using your username and password.

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How do I change the contact information for my domain?

When you first register a domain, the information that you supplied when you set up your account is used to define the contact information for any domains that you register. You can change the Owner, Admin, Billing, and Tech Contact information for a domain through the Domain Manager.

Make sure to always have a valid email address for your domains. All renewal notices, registration confirmations, etc from DomainsNext are sent to the email address in the whois record for your domain. The email address and other account information can be updated by you at any time using the Domain Manager.

To edit contact information
Click Manage, and log in to your account.
Beside the domain whose contact information you want to change, click Contacts.
Make the required changes to the contact information.
Optionally, click Use contact privacy to hide your identity (address, phone number, email address) when a WHOIS lookup is done on your domain name.
Click Save.

Note: When you change your contact information, the change is reflected in any new domain registrations, but it is not automatically propagated to the contact information for existing domains.

Contact Privacy


Contact Privacy is a service that hides your identity (address, phone number, email address) whenever a WHOIS lookup is done on your domain name.

You can add Contact Privacy when you register your domain, or when you renew or edit your domain.

Note: There is a small annual fee for the Contact Privacy service.

When you register or renew a domain, Contact Privacy is selected by default and added to your shopping cart. Contact Privacy is charged on a per year basis, so the price you see depends on the registration or renewal term that you choose. If you don't want to add Contact Privacy, simply remove the checkmark in your shopping cart to deselect it; your price will be adjusted accordingly.

To add Contact Privacy to an existing domain

Click Manage, and log in to your account.
Beside the domain to which you want to add Contact Privacy, click Contacts.
At the bottom of the page, click where indicated to purchase Contact Privacy.
Review your shopping cart, and then click Done.
On the Summary page, enter your payment information, and then click Buy Now to complete the process.


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Can I manage a domain I already own?
Only domains that have been registered with, or transferred to, Domainsnext.com will appear in your Domain Management System. If you have registered a domain with another registrar, you will need to transfer it to Domainsnext.com before you can manage it using our system.

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What information can I change in my contact info?
You can change the following information for your registrant/owner, administrative, technical and billing contacts: Name, Email, Company, Address, Phone and Fax. In addition, you can change the Domain Name Server Info (see more below).

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What is a DNS?
DNS (Domain Name System) is a system that translates a domain name from letters (www.Domainsnext.com) into a numerical IP address (NS1.Domainsnext.COM 63.85.86.14).
Each time you register a domain name you must specify your DNS information. If you register a domain name through Domainsnext.com, you can use our DNS information free of charge! This is known in the industry as "parking" a domain- parking is free using Domainsnext.com's servers. You can also change the DNS information at any time, also free of charge, but be aware, your new DNS host may charge you a parking fee.

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Why would I need to change my DNS information?
If you have a new web site or email account, your web hosting company or ISP will ask you to change your DNS information (typically, they would become the new DNS host) so that your domain name can be connected to your web site and your email account can be setup. 

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How do I change the DNS information for my Domain Name? 
DNS information is provided by your host. It consists of a primary AND a secondary nameserver. You must have BOTH nameservers. The definition of a secondary nameserver is NOT that it gets its information from the primary nameserver, it is its own unique IP address. Both the primary and secondary nameserver "point" the domain that resolves to the IP that the host creates. A name will resolve 50/50- 50% of the time to the primary and 50% of the time to the secondary. Therefore, you cannot specify one of your hosting servers and one of ours. 

1. Free parking- if you don't have a website, but still want a domain, you can "park" it on our servers for free without having to pay someone for hosting.  
2. Free DNS changes- log on to our website at any time and change the primary and secondary DNS info. The simple translation is that you can either use our servers for parking only or domain (URL) forwarding, or you can use our control panel to set up your domain to resolve at your host's servers. You can only have one set of name servers for your domain name. 

What if I don't have name servers and need to add or make changes to A-records, CNAMES, etc?

Please note that when using a-records and/or cnames, you must be using our default name servers (NS1.shopco.com, NS2.shopco.com) in order for those setting to work.

Other DNS Services
- Free of charge:

A-Records
Address Record. Maps a domain name (such as example.com) to a numeric address that computers recognize (10.45.54.231)

A (Address) records must have a valid IP Address in format x.x.x.x.

Anytime you are dealing with domains, you must have an ‘A’ record.  You will need to have two records set up; one just a blank and then the IP Address,  the other -  an * and then the IP Address.

CNAME Record
Canonical Name Record. Allows you to create an alias for your domain. For example, you can make 'www.example.com' an alias for 'example.com' so that visitors can use either one to find your webpage.

CNAME records must have a VALID hostname only. You cannot use a URL such as members.angelfire.com/test/test.html. The valid hostname in the previous URL would simply be members.angelfire.com.

MX Record 
Mail Exchange Record. Ensures that email that is sent to you is routed to the correct destination

MX records must have either a valid IP or hostname. You may only have one MX record per domain. If you need to set your MX to point to another mailserver, use @ for the prefix and enter a valid hostname.

If all you have is the IP address of your hosting server, then you must use URL-forwarding. URL-forwarding will resolve any hits on your domain to our forwarding servers, and then call up the IP or web address you specify.

If you are changing DNS information on a domain name you registered with Domainsnext.com, begin by clicking the "Domain Manager" on the home page. You will be asked for the username and password that you designated at the time you set up your domain account. If you have forgotten your username and password, you can have it emailed to the email address you have on your account. Choose the domain you wish to alter from your list of domains. Then, click the "Change Info" button next to the DNS Info section. Input the primary and secondary (and, if necessary, the tertiary) hostnames. Our system will automatically resolve the IP addresses of a valid name server.

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How long does it take for DNS changes to take effect?
Typically, the DNS changes will be completed within 24 to 72 hours. This is standard Internet propagation time. The central registry databases update automatically, upon your submission of new information.

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Can I have my domain URL-forwarded or redirected?
Some hosting companies will not allow unique domains to point to your site. In that case, you'll need URL-forwarding.  URL-forwarding is available as a service from DomainsNext.and is a function of the management control panel.

Access the Domain Manager section with your username and password, and select the URL-forwarding tab. If you would like to use this very useful FREE feature, you will receive banner-free forwarding to the URL of your choice. 

You can use a www URL- http : //www.yourcompany.com/yourexamplesite.html, or a host URL- http : //12.34.56.789.  Both options will take 24-48 hours to take effect.

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What is a card security code - CVV2 Number?

How to find your card security code:
On a Visa or MasterCard, please turn your card over and look in the signature strip. You will find (either the entire 16-digit string of your card number, OR just the last 4 digits), followed by a space, followed by a 3-digit number. That 3-digit number is your card security code. (See below)
On American Express Cards, the CID number is a 4-digit number that appears above the end of your card number. (See below)
Discover Cards do not currently have card security codes, you may enter 000 in this field.

What is the card security code?
This is a security measure we require for all transactions. Since the card security code is a number is listed on your credit card, but is not stored anywhere, the only way to know the correct number for your credit card is to physically have possession of the card itself. All VISA, MasterCard and American Express cards made in America in the past 5 years or so have a security code number, while those in Europe and Asia will be joining this program shortly*** (please see bottom).

Visa & MasterCard:
This number is printed on your MasterCard & Visa cards in the signature area of the back of the card. (it is the last 3 digits after the credit card number in the signature area of the card). IF YOU CANNOT READ YOUR CARD SECURITY CODE, YOU WILL HAVE TO CONTACT THE ISSUING CREDITOR.
 
American Express:


American Express cards show the card security code (also referred to as the CID number) printed above the imprinted card number on the front of the card (on either the left or right)**.

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Who do I contact for additional assistance

If you need any assistance with making changes to the DNS for your domain name, please email us at support@domainsnext.com.  We will be happy to add or change the name servers or make other DNS changes for your domain names.

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Manage Your Domain Transfer Ownership FAQ's

If you have any questions 
e-mail us at
support@DomainsNext.com

 

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