If you have
an issue with your email service or your website, most
likely your domain name is is on client-hold/suspended or will be suspended
pending your whois verification. Most likely
your Registrant email address is invalid or not verified.
After you make the appropriate corrections to your contact
information, you will receive an email to verify the
changes. After you have verified, your website or your email
will be reinstated immediately. Please read below for
new ICANN rule became effective January 1, 2014, requiring
to send a verification email to the registrant of the domain name to
validate that ALL
of the whois contact information including email address, state
and postal code for the domain/domains are correct.
will be titled ' VERIFICATION REQUIRED - Please verify your domain
name(s) as soon as possible').
Beginning in January, the registrant contact will need to be
validated upon the purchase or transfer of a domain name, or if the
registrant’s first name or last name have been modified.
send an email requiring an affirmative response; the registrant will be
required to click a link and agree to our terms and conditions (very
similar to how transfers work today).
This email will be re-sent on day 5, 10 and 13 within the 15-‐day
Messages on days 10 and 13 of this process will also be sent to the
Admin, Tech and Billing contacts.
“your domain has been suspended” email will be sent to the
registrant on day 16.
The same validation process will take place if a WHOIS Data
Reminder Policy (WDRP) notice, 30 day expiration notice or 5 day
expiration notice bounces. It will therefore be of paramount importance
to ensure the WHOIS data that you provide is correct.
Failing to receive a response within 15 days requires us to
suspend the name. As a result, the name will be placed on ClientHold
status, rendering the domain name inactive.
This process applies to all gTLDs.
There is no impact to existing names as long as they are not
modified and WDRP/expiration notices do not bounce.